Frequently Asked Questions
How old do you have to be to visit your casino?
18 years or older!
How can I obtain a win/loss statement?
Download the win/loss request form, fill it out, and send it in. If you provide us with your email address you will get the win/loss statement a couple of days faster than if we send it to you via the post office.
Can I eat on the casino floor?
There are designated areas where guests can eat at all Grand Traverse Resort & Casinos properties.
How can I sign up for Grand Rewards?
Grand Rewards membership is free and available to guests age 18 or older. Visit the Players Club to sign up or learn more on the Grand Rewards page.
What ID is required?
Valid State ID or Driver’s License
Is there a parking fee for casino guests?
No
Do you have a poker room?
No
Do you offer gaming lessons?
No
Is there a dress code?
No
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